All unused products can be returned within a 30 day period excluding socks and the cleaning kit. You can choose between an exchange or a return.
You have 30 days to exchange your SAYE sneakers, clothing, caps and tote bags.
Please note that the exchange has a fee. Please refer to FAQS to see the different rates.
Once we receive your package, we will proceed to fulfill your exchange request. Please take into consideration that the product you choose as an exchange is subject to availability at the time of processing, not at the time of request. In the event we don’t have your exchange choice available, our CC team will reach out to you. To speed up the process, feel free to include a second option in the comment box.
In case your new product choice is not listed in our options, please specify in the comment box.
Upon package reception, refunds will be credited to the same account as the original purchase. Please note that the return shipping cost will be deducted from the available amount for refund. Additional taxes are not covered by SAYE.
If you purchased the product using a gift card, we'll issue a new one.
SAYE will issue a Credit Store Voucher for the amount paid upon package reception to the same email account as the original purchase. Your Credit Store Voucher does not expire.
Please note that the return shipping cost will not be covered by SAYE.